FAQs
Contact Us
Do you have a question for us?
If you have questions about products or orders, you can reach us through:
● Email:
○ support@techesigine.com
They aim to respond as soon as possible.
Orders
How do I place an order?
- Visit the website and choose your product(s).
- Bundle deals are available if you buy multiple units.
- Proceed to checkout, select payment method, and enter your details.
- You’ll receive a confirmation email within 24 hours.
How can I cancel my order?
● Orders can only be canceled if they have not yet been processed at the logistics center.
● If the order has shipped, you may return it within 30 days of delivery.
Was my order successfully placed?
● A confirmation email is sent within 1 hour (check spam folder).
● If not received within 24 hours, contact support and provide:
○ Full name
○ Email address used
○ Shipping address
○ Proof of payment
I received the wrong product, what do I do?
Contact Customer Support with:
● Your order ID
● A photo of the incorrect item
A replacement will be arranged.
I received a defective product, what do I do?
- Check the user guide to ensure proper setup.
- If still defective, contact support with:
○ Order ID
○ Description of the issue
○ Image/video of the item
○ Image of the shipping label
I am missing one or more products from my order, what do I do?
Contact support with:
● Order ID
● Details of missing product(s)
● Photos of received items and shipping label
I’m unsatisfied with the products I received, what can I do?
● We offers a 30-day return guarantee.
● Contact Customer Support within 30 days of receiving your order.
● Terms and conditions apply.
Payments
What payment methods do you accept?
● PayPal
● VISA
● MasterCard
● American Express
● Apple Pay
● Google Pay
● Klarna
If your preferred option is missing, email support and they may consider adding it.
Is your website safe for payments?
Yes. We use SSL encryption to protect all data.
● Look for the padlock icon in the URL bar.
● Secure sites start with https://.
This ensures your personal and payment information is encrypted and safe.
What do I do if my payment keeps failing?
● Try a different payment method.
● If the issue continues, contact your bank.
Delivery & Shipping
How can I track my order?
● A shipping confirmation email is sent once your order is dispatched.
● It contains tracking details (allow up to 48 hours for tracking to activate).
What is the delivery time?
● Orders are usually shipped within 1–2 business days.
● Delivery times:
○ UK: 5–8 business days
○ US, Canada, France, Germany: 10–20 business days
● Delays may occur during holidays, busy periods, or due to courier issues.
Where is my order?
● Delivery timelines as above apply.
● If you haven’t received a tracking number within 2 business days, contact support.
● Sometimes external factors (flight delays, high volume, etc.) may cause longer shipping times.
My order is still in transit but there is no recent update?
● “Awaiting item” status means the package has been shipped but not yet scanned by the courier.
● If it stays unchanged for more than 10 days, contact support for investigation.
How can I change my shipping address?
● Contact support immediately (via phone or email).
● Changes can only be made if the order has not been processed at the logistics center.
● If already shipped, support can assist with next steps.
Returns & Refunds
What is your return policy?
● Returns allowed within 30 days of receipt (conditions apply).
● Items must be:
○ New, unused, and in original packaging
○ Returned in suitable shipping container
● Some items (e.g., sanitary or hygienic products) are non-returnable once opened.
● Return shipping costs are the customer’s responsibility.
● Refunds are issued to the original payment method (minus shipping/restocking fees).
How long does it take for my return to be processed?
● Once received and inspected, refunds are processed within 2–5 business days.
● You’ll be notified by email.
● Refund times may vary depending on your payment provider.
Do I need to pay for return shipping?
Yes. You are responsible for return shipping costs.
● Use trackable shipping or insurance to ensure safe delivery.
● We cannot guarantee receipt of returned items without tracking.
Warranty
What does my warranty cover?
● Covers manufacturing defects within the warranty period.
● Defective products are eligible for replacement only (not refunds).
How do I claim my warranty?
Contact Customer Service via email or phone with:
- Order ID
- Product details
- Reason for claim + photo(s)
A representative will assist with the warranty process.